Webinar: Innovation in Chatbots – 17th June 2019

Join this webinar to hear about Newcastle City Council’s latest innovative chatbots. These chatbots are improving the customer experience and reducing costs, and include:

  • Wastebot – delivering an improvement in processing times from 14 days to 90 seconds and 100% channel shift through use of an SMS bot
  • Adult Social Care Chatbot – shortlisted for #DigitalLeaders100 list 2019 in Innovation of the Year, helping people to access information and guidance on a range of social care topics using web based natural language processing bot.

We’ll cover the service design process undertaken, the challenges faced and the myths busted along the way.

The webinar will be followed by a Q&A session.

Participation is free, but capacity is limited, so please register to ensure your place.

Read more posts

PROTO partnership powers tech revolution

18.07.2019

A North East college is joining forces with the country’s first emerging technology facility to develop the future digital workforce. Gateshead College is officially partnering with neighbour PROTO to develop…

Read more

MSP solutions halve production time…

17.07.2019

Manufacturing technology developed in the North East by software specialists MSP has seen an international manufacturer halve production time for its world-leading gas turbine components. Doncasters Precision Castings – Deritend,…

Read more

North East tech firms urged…

17.07.2019

North East tech firms are being urged to put their names forward for the region’s biggest IT awards event. The sixth annual Dynamites Awards will celebrate the best of the…

Read more

New post: PROTO partnership powers tech revolution dynamonortheast.co.uk/proto-p…

Join our
mailing list