Baltic Training: New Apprenticeship Programmes – Unified Communications

As technology continues to advance, so does the demand for unified communications support in UK businesses. In order to meet the growing need for new talent in this area, we are excited to announce that we are launching two new apprenticeship programmes:

Level 3 Unified Communications Technician

Level 4 Unified Communications Troubleshooter

Both programmes are Microsoft Technology Associate courses. This means that learners get the opportunity to pass an official Microsoft exam, whilst gaining a broad understanding of subject knowledge.

Why is unified communications important to my business?

In the modern workplace, employers have an increasing number of communication tools at their disposal. Think of all of the platforms that staff can use to collaborate and engage with other departments within a company. Email, phone systems, instant messaging, video conferencing, speech access software and collaboration tools such as Google Docs are all examples of this.

Establishing and maintaining all of these systems so they can work in harmony with each other is the job of a unified communications technician. With solid support in place, staff can access a consistent range of tools, no matter where they are. All they need is access to the internet.

What job roles are these programmes suitable for?

Our new programmes are an effective way to find talent in order to fill roles such as Telecommunication Technician, Unified Communications Technician and Telecommunications Operative.

An apprentice’s day to day duties can include installing basic communication hardware and software, dealing with routine services requests and rectifying faults across a range of technologies.

How will the training be delivered?

Both apprenticeship programmes will be delivered through Online Live, a highly interactive online classroom environment that meets the evolving needs of the digital sector. This unique training delivery method blends lectures, hands-on practice, and instructor interaction to create the most stimulating and successful learning environment possible.

What is the difference between the two programmes?

We recommend that apprentices start off on our Level 3 programme, which will provide an understanding of the fundamentals of unified communications technology.

Once this apprenticeship has been completed, learners will then have the opportunity to progress onto our Level 4 programme, where they can further develop their knowledge, gain a higher qualification and advance their career prospects.

On the higher programme, learners will use a range of remote and physical tools and equipment to install communication hardware and software. They will also be able to troubleshoot and rectify faults across a range of technologies.

Find out more about recruiting a unified communications apprentice here.

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