BT is to create 200 permanent roles for the region, including 80 in South Shields, 70 in Newcastle and 50 in Middlesbrough.
BT is creating more than 1,000 permanent customer service jobs across the UK, part of the company’s strategy to provide better customer service and commitment to answer 100 per cent of customer calls in UK & Ireland call centres by 2020.
The customer advisor roles will be created across BT’s consumer division in the UK and Ireland to fulfil its need to support customers.
Marc Allera, CEO of BT’s consumer business, said: “We’re continuing to invest across the UK to give our customers the best connections, service, and experiences.
“These new roles will provide better job security, and will mean our people can focus on putting our customers first and offer the best help and support, whether on the phone or online.”
Building on the 1,100 roles created across the UK in the last year, BT Consumer will no longer use contract roles and has created these new permanent positions across locations including Dundee, Glasgow and Aberdeen.
All customer advisors currently on contract roles at BT Consumer’s sites across the UK will be offered these new roles.
Read more posts
Durham-based Atom bank has received a £10m grant to boost its competition in SME lending. Atom, having been founded in 2014, is the UK’s first bank built exclusively for mobile.…Read more
iamproperty has revealed its half-year results to June 2019. The Newcastle-based company, which offers end-to-end services to estate agents, has seen its turnover increase by 16 per cent to £12.6m.…Read more
It’s clear that technology is vital to the growth of the UK economy. Baltic Apprenticeships set out to investigate how we can facilitate this development by reflecting on the state…Read more