Service Delivery Centres


Laura Kemp Dynamo Cluster Manager
Simon Roberson Consultant

Overall purpose
of the group

Service Delivery Centres are a significant employer in the region, most are heavily reliant on technology to deliver services and many supporting the use of technology in businesses. They can be a starting point for prosperous careers in tech as well as other professions.

In this cluster we bring together Service Delivery Centre leaders, technology providers and support organisations to overcome shared challenges and find the greatest opportunities to improve efficiencies and shape better employment opportunities.

Key aims and

Change perceptions of Service Delivery Centre careers and raise awareness of pathways into tech, helping to grow the talent pool by encouraging more people into the sector, rather than movement between organisations.

Look at technological advancements and how to support organisations with adoption. For example, AI and robotics; how best to apply these technologies to improve efficiencies and replace repetitive tasks and low-level processes, freeing up staff for more skilled roles.

Encourage and facilitate collaboration and sharing of best practices between Service Delivery Centres, with a focus on technology.


Service Delivery Centre Career Pathways

Service Delivery Centres are a great place to get your career started. Typically offering good starting salaries and varied working patterns they also often present many opportunities for personal development.

Many of today’s business leaders began their careers within Service Delivery Centres, whether they’ve progressed in tech, legal, finance etc, starting out in a customer facing role can give you a great understanding of businesses needs and open up doors to new pathways.


Take a look here at some stories from our region, following the career journeys of people into tech.


The Service Delivery Centre cluster is in its infancy. We’re currently planning events and other activities for 2019, to support the above objectives. If you would like to be involved in the cluster activity please contact Laura Kemp by emailing

We now have NINE events confirmed for #CyberFest19 including the most recently added Business Ethics Event on 17th September. For the full programme of events and to book your FREE tickets, please visit…

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