- Thursday 25 Jun 2020
Thursday 25 Jun 2020
9:00 am - 10:15 am OPENING PLENARY
Welcomes & Keynote: Nic Palmarini
Compare Charlie Charlton
Lyndsay Phillips, Sage
Charlie Hoult, Chair, Dynamo North East
Keynote: Nic Palmarini, Director, NICA
10:15 am - 11:05 am BREAKOUT SESSIONS (1)
Help me, help you
Kane Cutler, Sage UKCyber
"Talk is to focus on the spirit of collaboration (as per the focus of this conference) by discussing security being seen as enablers, rather than the out dated view of being a blocker (or the ‘fun police’ as I’ve heard during my career).
The general aim of the talk is to introduce ideas based on my experience about how developers etc can help position security teams as enablers and use them like you would any other product delivery resource.
I intend to do this by focusing on a few key areas:
People and attitude are the most important - building a team and network of people that you trust, that work hard, have a passion for security and (most importantly) are open to new / creative ideas. The rest will generally fall into place.
Shifting security to the left - setting up projects with a DevOps mindset. The goal here being that security know what's going on from the design / concept stages allowing support from the outset, thus resulting in huge longer terms efficiency.
Fostering an environment of openness and a network of support across the organisation.
Remembering we're all working towards a common goal of building great applications which are fit for purpose in the modern world.
Understanding security risks in a business context e.g. we can't fix everything, so we need to understand what is a priority. We also need to appreciate that features and UX requirements carry business risk so as security professionals we need to factor that in to help project managers prioritise backlog items (rather than being blinkered to security issues).
Security professionals are humans too. On the serious side of this though I'd aim to touch upon soft skills being key to successfully applying security controls in a modern development environment – something which can be overlooked on occasion."
Dirty Money: The Case Against Cash
Aaron Holmes, Kani Payments; Andrew Bartlettl, Roam Everywhere; Detective Sergeant Paddy O’Keefe, Durham Constabulary; Kevin Telford, Author and founder of the Global Open Finance Centre of Excellence, Stuart Fearn, Newcastle Building Society and Dawn Dunn, Dynamo North EastFinTech
Some sectors of fintech have fared better than others during the current crisis and, according to CB Insights, “The biggest long-term beneficiaries of Covid-19 will be payments companies”.
Great news for the north east region, that has a strength in payments, but is cash still king, and how much do we really know anyway? This panel looks at some of the macro factors that influence how we “pay for stuff”, what happens behind the scenes and examines the prospects for both winners and losers in commerce, crime and community.
Develop your Business Resilience Strategy - Survive and Thrive in an Uncertain World
Stewart Hogg, WaterstonsResilience
Business resilience is the ability of an organization to anticipate, prepare for, respond and adapt to both change and sudden disruptions in order to survive but it can also provide opportunity to thrive. Organisations must plan and prepare to weather the risk of cyber attack, supply chain disruption and other disaster scenarios, but being resilient can also provide avenues to capitalise on new opportunities and achieve future success.
The key is to define what’s important by standing in the shoes of the customer and then focusing on 3 critical domains central to establishing a culture of business resilience.
In this workshop you will learn:
• What is Business Resilience and how can it provide value?
• What critical steps should our organisation be taking to be truly resilient?
• How do organisations start their Resilience journey?
This workshops will include a practical session where you will be asked to individually map out your maturity level using a business resilience model created by BSI which will help you to focus on the areas which will add the most value to your organisation.
How to diversify your technical workforce
Aad van Moorsel, Director of the IOC at Newcastle University (chair); Karen Marshall, Accenture; Sue Black, Durham University; Fareeha Usman, Founder Being Woman And Sue Davison, Co-founder of Foundation FuturesSkills & Workforce Culture
XR applications brought to life
Graeme Miller, ISN; Russ Watkins, AHSN NENC; Matt Atkinson, Radical Panda; Rachel Burdis, Invest North East, and Shaun Allan, Vector 76VR & Digital Entertainment
The North East region has developed a strong reputation for delivering on immersive technology solutions. This combined with skills, knowledge and assets (such Proto immersive technology centre) puts the region in a strong position to grow and develop the sector.
Join us to hear more about the regional picture in relation to XR technology along with our vision for the future. We will be sharing examples of how AR/VR/XR has been used to solve problems within a health care setting as well as other applications for the tech
11:05 am - 11:15 am Break
11:15 am - 12:00 pm PANEL SESSION
Responding to the Covid 19 Pandemic: Health and society
Ian Davison, North East Commissioning Support; Lisa Moran, NHSBSA; Graeme Fletcher, Connect Health & Dynamo; Prof Phil James, Urban Observatory
Hear four different experiences of how the North East has responded to the new and urgent demands faced by health and social care providers during the COVID 19 Pandemic. The session will offer different examples of how we have worked with the health and societal ecosystem locally, regionally and nationally supporting front line care provision, helping with monitoring infection and tracking movement, supporting citizens and to develop new solutions that reduce the impact of COVID 19.
Featuring an update from North East Local Enterprise Partnership
12:00 pm - 12:45 pm Lunch, Networking & Expo Booths
Take this time to make connections with the 'Event Networking' function, or visit the 'Event Booths' to find out more about our Partners, Bytesize and Kilobyte members showcasing innovation and collaboration.
12:45 pm - 2:15 pm AFTERNOON PLENARY
12.45pm The Future of Tech Education Panel
Alastair Irons, Sunderland University; Rebecca Strachan, Northumbria University; Jon Ridley, Newcastle College and Siobhan Fenton, Teesside University, Chair: Stuart Lynn, University of Sunderland and Dynamo
The Future of Tech Education: Join a panel of sector experts who will be discussing how Covid19 has disrupted traditional models of tech education, how learning models are adapting, and what future benefits these changes might have on students, the education system, and the relationship between education and industry
KEYNOTE: Aaron Harris, CTO Sage 1.30pm
2:15 pm - 3:05 pm BREAKOUT SESSIONS (2)
Embracing the post Covid-19 world
Mark Thompson & Simon Greenwood, CGIAutomation & Service Delivery
A talk about how to save money, make staff happier and provide a more accurate and stable service.
In this talk, we will provide our overview of the future of work and how a combination of emerging technology (including intelligent automation) will be harnessed to drive value and improve customer and staff experience.
We will articulate the different ways organisations can commence their automation journey including the automation of business processes with Robotic Process Automation and the use of Conversational AI to drive consistent messaging and how combining Intelligent Automation and Artificial Intelligence technology can automate your mission critical processes end-to-end.
The future workplace will be populated by both human and virtual workers, providing a hybrid workforce working together to deliver highly efficient services. Upskilling, reskilling and continuous learning will become more important for many individuals and organisations.
Commercial organisations will have to embrace virtual worker assistance to remain competitive. Public sector organisations experience a range of unrelenting service drivers that place constant pressure on their staff.
Intelligent Automation brings a suite of capabilities that can alleviate the operational strain, deliver improved and extended services, and provide staff with a more rewarding work experience. As such, Intelligent Automation can be regarded as a true enabler of (digital) transformation.
CGI combines established techniques for process improvement and digital transformation to deliver step changes in operational performance by designing and delivering new target operating models created through the three lens of Lean Sigma, Intelligent Automation and wider emerging technologies.
Panel: Tackling global construction challenges from the North East
Rebecca Strachan, Northumbria University; Rob Charlton, Space Group; Tom Jarman, Waterstons andDr. Kay Rogage, Northumbria UniversityDigital Construction
The construction sector is at a critical turning point. Decades of low investment in research and development has stagnated progress in the industry. Today it is one of the least efficient and most wasteful sectors, experiencing just 0.4% growth in productivity year on year (8x less than manufacturing), and accounting for almost 60% of waste generated and 40% of CO2 emissions globally. Failings across the industry don’t just have a financial and environmental cost – there is also a human cost. The Grenfell Tower fire in 2017 saw 72 people lose their lives, with subsequent reports highlighting this was an entirely preventable tragedy.
Facing intense scrutiny and impending legislation associated with the Hackitt Review and global climate emergency, transformation and innovation across the entire construction supply chain is ‘no longer optional’. Leaders across the sector disciplines, are already leveraging digital technologies such as data science, Building Information Modelling and blockchain to address these challenges. With consulting firms estimating the increased adoption of digital technologies could save up to $1.7trillion across design, engineering, construction and operations of global non-residential developments alone by 2025, there are far reaching benefits to this approach.
In this session, partners from the International Centre for Connected Construction (IC3) will explore how digital innovation can address three critical sector issues, the wider behavioural change that is required to ensure these technologies fulfil their potential and how IC3 in helping to address these global construction challenges.
Rob Charlton, CEO of Space Group, will begin the session by unpicking the events that led to the Grenfell Tower tragedy in 2017. He will examine the fragmentation and lack of accountability across the industry that led to Grenfell Tower and 500 other high-rise buildings across the country, being clad in the same highly combustible materials, putting thousands of lives at risk. Crucially, Rob will set out what is needed to prevent further tragedies through changes to commissioning behaviours and the role of technology in underpinning a holistic way of working, delivering assurance to asset owners, the construction supply chain and the public.
Picking up from the context of Rob’s discussion, Tom Jarman, Chair of Constructing Excellence North East’s Procuring For Value working group, will explore fundamental changes needed in the way buildings are procured – an area specifically highlighted in the 2017 Farmer Review as a key driver for change. Tom will set out the need to move on from current procurement decisions based on lowest capital cost to an approach based on whole-life performance. Tom will define the factors that contribute to ‘value’ – financial, environmental, social etc. – and how technology can underpin more holistic procurement processes.
One point of value the industry urgently needs to address is sustainability, improving the performance of buildings, reducing energy and water consumption, minimising embodied carbon and maximising occupant wellbeing. In the final session, Dr Kay Rogage, computer scientist and senior lecturer in Digital Living at Northumbria University, will explore how data from building models, IoT, sensors and building occupants can be integrated and analysed to improve understanding of building performance and support improvements in building design and operational management.
Trust Fabric: Building Confidence in Automated Business
Klaus-Michael Vogelberg, Sage UK Ltd, Amazon Web Services & Dr Kate Macfarlane, Sunderland UniversityFinTech
A co-presentation between Sage, Amazon Web Services and Sunderland University to discuss a recent open-source collaboration project: Trust Fabric.
Increased business automation requires increased trust automation - so in partnership with AWS, Sage have evolved an innovative new concept for automating trust in B2B / B2C business interactions, which was introduced at AWS re:Invent at the end of 2019 and will feature in Forbes magazine later this year.
This talk will discuss the business problems which this solution will solve, the innovative new immutable database technology recently launched by AWS which underpins the solution, and the involvement of students from Sunderland University conducting technical PoC's/prototypes to initially help shape and test the solution.
This has been a great example of North East tech collaboration, and each party will explain their role to date and invite further contributions from other organisations in the region.
Inclusive Recruitment in Tech Panel
Lyndsey Britton-Lee, 50:50 Future; Lynsey Harbottle, 50:50 Future; Maxine Henry, The People Place HR; Mark Harbottle, Edward Reed RecruitmentSkills & Workforce Culture
Join 50:50 Future Ltd and associate recruitment and HR specialists Edward Reed Recruitment & The People Place HR.
Many organisations in the tech sector point to recruitment as their biggest challenge and pain point within Diversity and Inclusion. In this virtual workshop we will explore a holistic approach in attracting and retaining a more diverse workforce and how that is complementary to an inclusive recruitment process.
Alongside our own 50:50 diversity specialists we will be joined by HR & recruitment experts who will provide real life examples and case studies from their extensive experience. By showcasing the good, the bad and the ugly, we will highlight the impact that bad habits and bias can have on hiring. With our esteemed guest speakers we will be looking at the whole 360 recruitment cycle from job ads through to interview panels and beyond - attendees will gain top tips, best practice approaches and will be equipped with useful and relevant strategies that they can implement immediately.
What are the key challenges in recruiting a diverse workforce?
Examples of how bias is ingrained in every stage of the recruitment process
Strategies of best practice and top tips to remove bias and take a more inclusive approach to recruitment
Exploring a wider context to attracting and retaining talent in your organisation to become truly inclusive in every part of the employee lifecycle
Implementing change & your measurable plan
You will also have the opportunity to ask any burning questions to our accomplished panel
Mind the Skills Gap: How to Develop Your Talent Pipeline
Joanna Wake, RAW Digital Training, Scott Urwin, Baltic Apprenticeships, Jayne Walsh, Mediaworks and Jess Booth, Aspire Technology Solutions.Skills & Workforce Culture
How can we bridge the digital skills gap? In this Q&A panel discussion, we’ll dive into the digital skills shortage and share what works when it comes to building a talent pipeline.
The session will cover the issue of talent shortages in the Digital Marketing, IT and Software Development fields, and offer practical strategies to overcome this.
We’ll be hearing from local businesses, Mediaworks and Aspire Technology Solutions, who have successfully incorporated apprenticeship programmes into their training and hiring strategy: sharing the challenges, success stories and lessons they have learned along the way.
From solving recruitment challenges to tackling regional youth unemployment and growing your own talent, we’ll explore big ideas and share actionable knowledge that can be applied to your business.
The session will be chaired by Joanna Wake from RAW Digital Training and Scott Urwin from Baltic Apprenticeships. There will be an informal panel discussion followed by an open Q&A.
3:05 pm - 3:35 pm Networking & Expo Booths
Take this time to make connections with the 'Event Networking' function, or visit the 'Event Booths' to find out more about our Partners, Bytesize and Kilobyte members showcasing innovation and collaboration.
3:35 pm - 4:25 pm BREAKOUT SESSIONS (3)
Cybersecurity in the time of COVID-19
Phil Jackman, Guerilla Working; Philip Anderson, Northumbria University; Martin Wilson, Durham Police; Nicola Japp, Accenture and Annabel Berry, SapphireCyber
There are so many horror stories going around about the rise of cybercrime during the pandemic. Yes, things are changing rapidly and lots of people are working in new ways but are these stories true? This panel discussion focuses on myth vs reality, what people are really finding rather than what they are hearing.
Philip Anderson - Senior Lecturer at Northumbria University, with over 19 years of extensive teaching experience in higher education and over 14 years of subject expertise in developing and delivering digital and computer forensic modules. Philip has a proactive and leading role in developing commercial digital and computer forensics activities within the digital forensic teaching laboratory at Northumbria University.
Martin Wilson - Head of Cyber and Innovation at North East Business Resilience Centre, currently helping to build the North East Business Resilience Centre, which will deliver cyber protection advice and services to small medium enterprises in the North East region. The centre brings together law enforcement, academia and business, to deliver this unique service. I am also studying for an MSc in Cyber Security
Nicola Japp - Security Specialist at Accenture, her passion for computer security and investigation is an invaluable resource in growing the company’s business within the region and she provides the day to day link between CyberNorth and Accenture.
Annabel Berry - Appointed as Chief Executive Officer of Sapphire in 2015, with a career spanning over 21 years in the cyber security industry, Annabel has been recognised by CRN as one of the most influential women in the UK IT channel and included in their A-List of movers and shakers for the last two years.
How to win an AI Hackathon without using AI
Colin Gillespie, Jumping RiversData
Anyone reading a newspaper or listening to the news is led to believe that AI is the solution to all problems. From self-driving cars to detecting disease to catching fraud, there doesn’t seem to be a situation that AI can’t tackle. Once “big data” is thrown into the mix, the AI solution is all but certain. But is AI always needed? Over the last eighteen months, Jumping Rivers has entered (and won) four Hackathons. All Hackathons were characterised with “big data” and the need to improve prediction. All Hackathons were won without using AI (or any sort of machine learning). This talk will focus on one particular competition around reducing leakage at Northumbrian Water. Using a combination of open-source technologies, we were able to demonstrate within the short Hackathon time frame that clear presentation of data to the front line engineers was more likely to reduce leakage, than simply providing vague estimates of a potential future leak
FinTrust: A discussion of technical, social and ethical approaches to establish trust in FinTech
Karen Elliott, Ehsan Toreini, Kovila Coopamootoo and Mhairi Aitken, Newcastle UniversityFinTech
FinTech represents a fast-developing industry underpinned by data-dependent technologies. Through innovation in FinTech, the financial industry as a whole is evolving and adopting new technologies and data-intensive practices. Much of the innovation led by FinTechs is underpinned by Artificial Intelligence (AI) and data-driven technologies. Beyond the FinTech industry, recent years have witnessed a number of high profile controversies around data misuse and AI which have focused attention at the need to pursue ethical approaches to digital innovation. In particular, there is significant interest in ensuring that AI is developed and deployed in ways which are responsible, fair and trustworthy.
In this breakout session, we will consider what this means for the FinTech industry and will discuss some of the approaches needed to ensure ethical and socially acceptable innovation in finance.
This session will discuss cutting-edge research being conducted at Newcastle University relating to FinTech and how public trust can be established in new financial technologies. We will present findings from three studies which are part of the EPSRC-funded FinTrust project. The three presentations will explore:
1) Technical approaches for measuring and evaluating fairness in automated processes (for example, applications of AI in financial decision-making).
2) Individuals’ preferences for using AI-powered financial services, in particular discussing findings from our study into customer trust in chatbots for financial advice.
3) How can we establish a social licence for digital innovation in finance? Reflecting on sociological research to consider the conditions needed to ensure new financial products and services are socially acceptable.
The session will discuss ethical, social and technical aspects of FinTech and consider the importance of these for the future growth and sustainability of the FinTech industry.
"Mobilising a small army” – Operations move to homeworking in the C-19 pandemic
Dominic Grace, Sharon Oley, Rishi Kotecha, Sage UK LtdResilience
Mobilising a small army; How we did it, How it's going now and what we'd do differently
Notably our Customer Services operation from a call centre, a traditional desktop /"locked to desk" workforce and its rapid transition to homeworking
Scale up and timescales were quickly abandoned as the situation escalated quickly in the UK
WFH co-ordinators to move people off site, capturing inventory details and colleagues physically moving items themselves into their cars in a rapid scale up to get people offsite and operational from their homes.
We have reconsidered the shape of our IT delivery, for example a new VPN configuration
Some of inhouse software upgrades worked to our advantage in helping the move; a cloud based solution for call centres
Consideration for what's next - What’s the return to the office look like? How will the post covid-19 workforce look? How does this impact / change how the services and operational teams work.
If we did it all again, knowing we had a 2 week window to move to homeworking - what did we learn and what we would definitely do differently?
How does this compare to what other companies learned and what would they do differently?
Are there similarities to what we did, and how other companies reacted and mobilised their workforce?
Collaborating with 'competitors'
Charlotte Windebank, FIRST, Tracey Moore, PNE Group and Chair Lucy Batley, JUMPSkills & Workforce Culture
A step by step process and practical case study demonstrating how 2 businesses, FIRST and PNE Group successfully collaborated on a project that developed entrepreneurial skills for 150 young people: Green for Go: https://www.youtube.com/watch?v=tb-gX4ZCoEE . Whilst not a 'digital' project the presentation will highlight a method that can be transferable to any sector.
Content will be delivered by Charlotte Windebank MD of FIRST and Tracey Moore CEO of PNE Group and will address the following themes:
4:25 pm - 5:15 pm BREAKOUT SESSIONS (4)
Unleashing the Voice of the Customer: When Government and Deep Tech Start-ups Combine
Fay Cooper, DWP Digital & Pete Daykin, WordnerdsData
In government, when we develop a product, we start with user needs. Understanding the voice of the user is our nirvana. It’s a real challenge - our products need to work for users of every age and every demographic. Understanding user needs is both time intensive and costly, relying upon regular surveys or dedicated user researchers who scour the country targeting as many users as possible.
That was until we met Wordnerds and saw the potential to scale our research and user insights.
DWP Digital were delighted to enter into a partnership with the Gateshead-based deep tech startup, and it’s a relationship that is producing game-changing results.
Wordnerds’ award-winning AI platform helps us carry out unstructured data analysis for our Child Maintenance Service, gaining insights from users across social media and specialist forums such as MumsNet. These insights are at a significant scale – hearing the voice of millions of users.
We are either exploring datasets to understand trends across topic, sentiment, time and space, or targeting specific hypotheses or themes of interest, adapting what we’re listening for as our focus changes. The insight we glean helps keep us agile and allows us to deliver at pace.
It also helps us design products users want to use; our new Apply for Child Maintenance Service has achieved over 93% take up in its first month of release and 97% satisfaction rates.
This learning has also proved valuable to our policy makers, helping show them what users need from our service and what is causing them friction. Our initial analysis shocked our stakeholders: across 300,000 tweets about our service one of the most deeply-felt user reactions was stress and anxiety.
This made our policy team pay attention, we’ve got a real problem to solve and now we can focus on how to make things better. We’ve been able to identify key areas to focus our intensive user research - using both AI and real people - to find out answers as to why people don’t have a child maintenance arrangement in place? Why do fathers feel anxious and stressed by our service? What can we do to make the service improve the speed at which money is paid to children?
In this talk we will show how we are collaborating for success and how unleashing insights from unstructured data can help drive a culture of putting your user at the heart of both policy and product design; making a real difference to the lives of people, every day.
Panel Discussion: The Future of Work
Laura Kemp, Dynamo North East; Guy Currey, Invest North East England; Rishi Kotecha, Sage UK Ltd, Mark Thompson, CGI and Sue Ormerod, Nigel Wright.Resilience
As some organisations begin to return to their physical spaces it is becoming clear that we will never return to the ways we were working before lockdown. Many organisations have rapidly advanced their digitisation, we’ve had our eyes opened to home working productivity and our customers have learned to interact with us differently – many even prefer it! Join us to ask do physical workplaces have a future, does remote working create an opportunity for new talent or a threat and other burning questions.
Innovating through Lockdown and adapting to change
Graeme Miller, ISN; Stephanie Oxley, ISN; Saul Gowens, GDPR in a box; Pete Noble, CTRL Hub and Bethany Ainsley, Opti MeResilience
Meet the companies who have continued developing solutions despite lockdown rules, social distancing and closed offices. Hear about their process for innovating and the tech they have used. Be inspired.
Agility and the move to home working
Justin Bradshaw Sage UK LtdSkills & Workforce Culture
Considerations of the scrum methodology and how it has positively supported new homeworkers in their transition to remote working.
The agile framework has offered structure for teams who have moved into work remote working, effectively helping them to carry on, provide focus and maintain their productivity.
Attracting and Developing Talent through Career Pathways
Kirste Worland, Helen O'Donnell & Phil Stephenson, NHSBSASkills & Workforce Culture
Reflecting on our success in the Dynamo awards 2019 the aim is to share some of the methods we use to attract and develop talented staff
Working in the public sector it can be hard to attract and retain talented staff; even more so after a decade of austerity and growing salary gaps. We have therefore had to use a wider range of techniques and develop new ways of attracting and retaining talented people.
Rapid innovation, automation and the rise of technological advancements is how I would describe technology in the healthcare sector currently. Digitisation of products and services through a range of technology solutions is enabling businesses to create efficiencies across their large, complex systems. In turn, the end users are provided with a streamlined user experience while businesses save costs.
Delving into such unchartered territory also creates unknown risks. At the NHSBSA, we’re approaching technology, security and privacy in a new way; creatively leveraging technology to enable more actionable insight from data so that we can provide more customer-centric services for the NHS, than ever before.
3 x 10 minute talks explaining how the NHSBSA seek to attract and develop talent:
i) How we work in the region to promote STEM careers across schools and colleges and to army veterans
ii) How we develop staff using career pathways including passporting staff from non- technology to technology careers
iii) How approach adopting new tools and techniques to maintain skills and job variety
Helen O’Donnell who joined the NHSBSA as a digital apprentice in 2017 and has developed her acted as a role model supporting our outreach activities.
Kirste Worland who has developed the technology career pathway scheme based on the model used by our Citizen Services Department
Phil Stephenson who will explain our approach to adopting cloud platforms involving new skills
5:15 pm - 6:00 pm CLOSING PLENARY
Blame It On The Algorithm!
Mhairi Aitken, Newcastle University
Algorithms and artificial intelligence could determine your mortgage application, drive a car, find you a soulmate and even diagnose your health conditions. But they can also be used to tell prospective employers which candidates are lowest risk; determine who gets arrested and potentially even decide where drones should drop bombs. These algorithms might know what they can do, but who can say what they should do?
Previously performed at the Edinburgh Festival Fringe, Blame It on The Algorithm is a light-hearted and provocative look at the role of AI in society. Following the talk, in this session we will discuss the role of digital ethics in business, and the role of business in addressing digital ethics.
Dynamo North East