Getting the most from your workforce to scaleup your business
This Growth Hub Live event will feature Andrew McMillan, known for his role in defining and growing the John Lewis brand. Passionate about exemplary customer service, change management and leadership, Andrew will give an insightful account into how businesses can make the most of, and improve talent in their business.
Andrew’s career began as a management trainee with the John Lewis Partnership (JLP) at Brent Cross. Quickly moving up through the ranks, he led a number of selling teams in different branches, including the furniture floor in Oxford Street’s flagship store. From there, he took on the department store’s customer-centric intelligence team, reporting on competitive strategy, product differentiation, and catchment area demographics for new ventures. He was responsible for customer experience across the group of 30,000 people, 20,000 of them customer facing.
Andrew knows the benefit of having the right talent in a team to achieve organisational success, and will share that at this event
Panel discussion and workshop
The half day event will also feature a panel discussion, with North East businesses considering the impact that talent management has on their success. A workshop facilitated by CIPD and HR expert Michael Millward will look at why good employees leave good employers, and explain how to retain them.
- Hear from a world-leading expert who has ‘been there and done it’, at all scales
- Understand the regional context, and how local businesses have managed their talent pipeline
- You will leave armed with an action plan to improve the performance of your business by improving your understanding of how your employees tick.
Businesses that meet the following criteria are invited to attend:
- Based in the North East LEP area (Sunderland, Durham, Gateshead, Newcastle, North Tyneside, South Tyneside, Northumberland)
- Minimum of 5 employees
- Current turnover at least £500k per annum
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