Webinar: Innovation in Chatbots – 17th June 2019

Join this webinar to hear about Newcastle City Council’s latest innovative chatbots. These chatbots are improving the customer experience and reducing costs, and include:

  • Wastebot – delivering an improvement in processing times from 14 days to 90 seconds and 100% channel shift through use of an SMS bot
  • Adult Social Care Chatbot – shortlisted for #DigitalLeaders100 list 2019 in Innovation of the Year, helping people to access information and guidance on a range of social care topics using web based natural language processing bot.

We’ll cover the service design process undertaken, the challenges faced and the myths busted along the way.

The webinar will be followed by a Q&A session.

Participation is free, but capacity is limited, so please register to ensure your place.

Read more posts

IC3 Collaborative Funding Workshop

06.08.2020

Date: Wednesday 9 September 2020 Time: 10:00am – 12:00pm   The International Centre for Connected Construction (IC3) would like to invite you to a collaborative workshop with experts from industry, public…

Read more

New figures show North East…

03.08.2020

New figures from the Department for International Trade have shown that the North East was the best area for job creation outside of London last year. The North East has…

Read more

New post: IC3 Collaborative Funding Workshop dynamonortheast.co.uk/ic3-col…

Join our
mailing list