Webinar: Innovation in Chatbots – 17th June 2019

Join this webinar to hear about Newcastle City Council’s latest innovative chatbots. These chatbots are improving the customer experience and reducing costs, and include:

  • Wastebot – delivering an improvement in processing times from 14 days to 90 seconds and 100% channel shift through use of an SMS bot
  • Adult Social Care Chatbot – shortlisted for #DigitalLeaders100 list 2019 in Innovation of the Year, helping people to access information and guidance on a range of social care topics using web based natural language processing bot.

We’ll cover the service design process undertaken, the challenges faced and the myths busted along the way.

The webinar will be followed by a Q&A session.

Participation is free, but capacity is limited, so please register to ensure your place.

Read more posts

How Newcastle College is Innovating…

27.10.2020

Jon Ridley (Vice Principal and Executive Director of Higher Education) and Andrew Esson (Director of Industrial Strategy) discuss the innovative steps forward that Newcastle College is taking to develop a…

Read more

Dynamo’s October Advisory Board Meeting

27.10.2020

October’s board meeting saw a reflection on a busy September; starting with a review of the 11 #Cyberfest events that attracted more than 700 attendees. The board was reminded that…

Read more

‘STELLAR CAST’ OF LEADERS EXPLORES…

26.10.2020

A WORKSHOP exploring how to accelerate the growth of the region’s tech sector was attended by key north east business leaders and national experts on digital economic policy. The workshop…

Read more

Dynamo Monthly Newsletter - mailchi.mp/dynamonortheas…

Join our
mailing list